You finally did it. After weeks of comparison shopping, reading reviews, and waiting for the right moment, you pulled the trigger. That new laptop, TV, or gaming console is sitting in your cart—or better yet, already in your trunk.
You click “checkout,” feel a small rush of satisfaction, and close the tab.
But here’s what most Best Buy shoppers don’t realize: the moment you complete that purchase, a 14-day clock starts ticking. And if you ignore it, you could be leaving money on the table.
Here’s what you need to know about Best Buy’s price adjustment policy—and how to make sure you never overpay.
The 14-Day Window That Matters
Best Buy has a formal Price Adjustment policy. Here’s how it works: if the price of an eligible item drops on BestBuy.com or in Best Buy stores within 14 days of your purchase date, you can request a refund for the difference.
That’s right. You don’t have to return the item and buy it again. You don’t have to argue with a manager. You just have to ask.
But there’s a catch: this doesn’t happen automatically. Best Buy won’t send you an email saying, “Hey, that TV you bought just went on sale—here’s $50 back.” You have to initiate the request yourself.
And you only have 14 days from the original purchase date to do it.
What Actually Qualifies for a Price Adjustment?
Not everything qualifies. Here’s what you need to know before you get excited.
What’s covered:
- New items sold directly by Best Buy (in-store or online)
- Price drops on BestBuy.com or at local Best Buy stores
- Most electronics: TVs, laptops, smartphones, tablets, gaming consoles, headphones, and major appliances
What’s NOT covered:
- Open-box or clearance items
- Refurbished products
- Third-party marketplace sellers on BestBuy.com
- Price drops that happen after the 14-day window
Important distinction: Best Buy’s post-purchase price adjustment only applies to price drops within Best Buy’s own channels. If you find a lower price at Amazon, Walmart, or Target after you’ve already bought something at Best Buy, that does not qualify for a refund. (However, you can price match those competitors at the time of purchase—more on that in a moment.)
How to Request a Price Adjustment (Step by Step)
Let’s say you bought a laptop for $999 on the 1st of the month. On the 10th, you notice the exact same model is now $899 on BestBuy.com. Here’s what to do:
Step 1: Verify the lower price.
Make sure it’s the exact same item—same brand, model number, color, and configuration. Check that it’s in stock and available for purchase at the lower price.
Step 2: Gather your documentation.
Have your original receipt or order number ready. Take a screenshot of the lower price showing the date and time.
Step 3: Contact Best Buy.
You have three options:
- In-store: Go to the Customer Service desk at any Best Buy location with your receipt and proof of the lower price.
- By phone: Call 1-888-BEST BUY (1-888-237-8289).
- Online chat: Request a price match through Best Buy’s website chat feature.
Step 4: Request the adjustment.
Tell the associate that you purchased an item within the last 14 days and the price has dropped. Provide your order details and proof of the lower price.
Step 5: Receive your refund.
If approved, Best Buy will refund the difference to your original payment method. This typically takes 3–5 business days to appear.
Real-World Example: How Much Can You Save?
Let’s run a realistic scenario.
The purchase: You buy a 65-inch OLED TV for $1,799.99 on June 1st.
The drop: Twelve days later, on June 13th, Best Buy launches a weekend promotion. The exact same TV is now $1,649.99—a $150 drop.
The action: You visit your local Best Buy with your receipt and show the associate the current price on your phone. After verifying the model number and confirming the price is active, they process a price adjustment.
The result: A $150 refund to your credit card. For about 10 minutes of effort.
That’s real money. And all you had to do was pay attention.
The My Best Buy Member Advantage
If you’re a My Best Buy Plus or My Best Buy Total member, you get an even better deal.
Standard customers have a 15-day return window, which also applies to price adjustments. But My Best Buy members get an extended 60-day return and exchange window—and that means you also get 60 days to request a price adjustment if Best Buy drops the price.
That’s four times longer than the standard window. For big-ticket items like appliances or premium electronics, that membership could pay for itself with just one price adjustment.
What About Price Matching at the Time of Purchase?
Here’s a separate but related strategy: price matching before you buy.
Best Buy’s Price Match Guarantee allows you to match the current price of qualified competitors at the time of purchase. This includes major retailers like Amazon, Target, Walmart, Costco, Apple, B&H Photo Video, and Newegg—as long as the item is identical, new, and in stock.
How to use this:
- Before you click “buy” at Best Buy, check the price on Amazon, Target, and Walmart.
- If you find a lower price, request a price match at checkout.
- In-store: show the competitor’s ad or website to an associate.
- Online: use Best Buy’s chat feature or call 1-888-BEST BUY.
What doesn’t qualify:
- Third-party marketplace sellers (e.g., “Joe’s Electronics” on Amazon)
- Clearance, open-box, or refurbished items
- Prices that require a membership to access (unless you have that membership)
- Black Friday doorbusters or limited-quantity sales
The key difference: price matching happens before or during purchase. Price adjustments happen after purchase. Use both.
Holiday Shopping Alert: The Extended Window
During the holiday season, Best Buy typically extends its price match and return policies.
For the 2025 holiday season, most products purchased between October 31 and December 31, 2025, are covered through January 15, 2026, under Best Buy’s Holiday Price Match Guarantee.
That means if you buy a gift in November and the price drops in December, you can still get the difference refunded—all the way through mid-January.
Important note: This holiday guarantee only applies to price drops within Best Buy’s own prices, not competitor prices. And certain exclusions apply (like cell phones with contracts, AppleCare+ plans, and non-returnable items).
Common Mistakes That Cost You Money
Mistake #1: Assuming the policy doesn’t apply to you.
Most shoppers don’t even know this policy exists. They see a price drop after buying something, feel a pang of regret, and move on. Don’t be that person.
Mistake #2: Waiting too long.
The 14-day window is strict. If you notice a price drop on day 15, you’re out of luck. Set a reminder on your phone for 10 days after any major purchase to check prices.
Mistake #3: Not keeping your receipt.
Best Buy can usually look up your purchase using your phone number or credit card, but having your receipt or order number makes the process much faster.
Mistake #4: Confusing price adjustments with competitor price matching.
Remember: post-purchase price adjustments only apply to Best Buy’s own price drops. If you see a lower price at Amazon after buying, that’s not eligible for a refund. (But you could return the item and buy it at Amazon—if it’s worth the hassle.)
A Quick Checklist for Your Next Best Buy Purchase
Before you check out:
- Check competitor prices (Amazon, Target, Walmart) and request a price match at the time of purchase if applicable.
- Consider a My Best Buy membership if you shop frequently—the 60-day adjustment window is valuable.
After you check out:
- Save your receipt or order confirmation.
- Set a calendar reminder for 10 days from the purchase date.
- On day 10, check BestBuy.com to see if the price has dropped.
- If it has, request a price adjustment before day 14.
The Bottom Line
Best Buy’s 14-day price adjustment window is one of the most underused money-saving tools in retail. It costs you nothing. It takes less than 10 minutes. And it can put real cash back in your pocket.
The only thing standing between you and that refund? Knowing the policy exists—and acting before the window closes.
Next time you buy something at Best Buy, don’t just walk away. Set that reminder. Check that price. And get back what’s yours.